Diebold Nixdorf Off Campus 2024: Diebold Nixdorf is currently looking to fill the position of Associate Service Desk Coordinator in Hyderabad. This role requires candidates to have either a Bachelor’s or Master’s degree. Whether you’re a fresh graduate or have up to 2 years of experience, you could be the right fit for this position. Joining Diebold Nixdorf as an Associate Service Desk Coordinator offers an opportunity to kickstart or advance your career in a dynamic work environment. Stay updated on Diebold Nixdorf Recruitment notifications and Diebold Nixdorf Off Campus Drive 2024 announcements to apply for this role. Don’t miss out on the chance to embark on a fulfilling career journey with Diebold Nixdorf Careers. Apply now and take the first step towards a rewarding career in Hyderabad.
Company Name: Diebold Nixdorf
Job Role: Associate Service Desk Coordinator
Required Education: Bachelor’s degree / Master’s Degree
Experience Required: 0-2 years
Job Location: Hyderabad
Diebold Nixdorf Off Campus 2024 – Experience & Skills
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Diebold Nixdorf Jobs Opening 2024 – Job Responsibilities
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
Apply Now for Diebold Nixdorf Jobs 2024.
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